DEALERS RESOURCE CENTER
Effective Date: October 14, 2026
1. Introduction
Dealers Resource Center (“DRC,” “we,” “us,” or “our”) respects the privacy of individuals and businesses that interact with us. This Policy explains how we collect, use, disclose, retain, and protect personal information through our website and in connection with vehicle service contract administration, claims, customer service, dealership and agent support, and business communications.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Contact details such as name, mailing address, telephone number, mobile number, and email address.
- Vehicle, coverage, and claims details such as VIN, year/make/model, mileage, contract records, repair history, estimates, invoices, inspection reports, and documentation.
- Dealership, agent, and business contact details, account records, onboarding and agreement information.
- Communications, including messages, service requests, consent preferences, and call records where applicable.
- Website and technical data, which may include IP address, browser/device details, pages visited, cookies, and similar technologies if enabled on our website.
3. How We Use Information
We use personal information as reasonably necessary for the following purposes:
- Administer contracts and related protection programs and process claims.
- Coordinate with contract holders, repair facilities, dealers, agents, inspectors, suppliers, underwriters, and service providers.
- Communicate repair authorization information, claims updates, document requests, and account support.
- Respond to inquiries, provide customer service, and maintain business relationships.
- Provide requested product information and send promotional communications where the appropriate consent has been obtained.
- Maintain records, secure our operations, prevent misuse, and comply with legal or contractual obligations.
4. SMS and Text Messaging
DRC may send SMS messages to customers, contract holders, repair facilities, dealerships, agents, and other contacts who have provided the consent required for the relevant messages. Texts may concern claim updates, documentation, repair authorization information, customer service, contract administration, account support, dealer onboarding, requested product information, and, where separately authorized, promotional communications.
Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out and HELP for assistance, or contact us at 636-730-1125. Consent to informational texts does not automatically constitute consent to promotional texts.
5. SMS Consent and Mobile Information Sharing
No mobile opt-in information or text messaging consent will be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell or rent SMS opt-in information for independent marketing. Telecommunications and messaging service providers may process information to deliver authorized messages on our behalf, subject to applicable confidentiality and privacy obligations. For further details, see our SMS Terms & Conditions at https://www.dealersresourcecenter.com/sms-terms/.
6. Other Information Sharing
Where necessary for contract administration or business operations, we may disclose relevant information to repair facilities, dealerships, agents, underwriters, inspectors, parts suppliers, payment processors, hosting and technology providers, and other authorized partners. We may also disclose information when required by law or to protect our rights, property, or security. Such sharing does not include sharing SMS opt-in consent for third-party or affiliate marketing.
7. Data Security and Retention
We use administrative, technical, and organizational measures intended to protect information. No transmission or storage method is completely secure. Information is retained for as long as reasonably necessary for claims, contract administration, recordkeeping, dispute resolution, and applicable legal or contractual requirements.
8. Website Technologies and External Links
Our website may use cookies or similar technologies for functionality and performance, depending on its configuration. Browser settings may offer controls over some technologies. Our website may link to third-party websites that maintain their own privacy practices.
9. Privacy Choices
Individuals may contact us to request corrections to their contact information or exercise privacy rights available under applicable law. Certain records may need to be retained for claims, contractual, legal, or regulatory reasons. To opt out of SMS, reply STOP. To request help, reply HELP.
10. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information directly from children under 13 through the website.
11. Updates
We may revise this Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
Dealers Resource Center | 167 Lamp and Lantern Village, Suite 127, Chesterfield, MO 63017 | Phone: 636-730-1125 | Website: https://www.dealersresourcecenter.com | Privacy inquiries: info@drcadmin.com
SMS Terms & Conditions: https://www.dealersresourcecenter.com/sms-terms/